This blog explores ng-voice’s approach to developing a GenAI-based assistant and initial set of agents tailored for VoLTE and VoNR operations. It outlines the architecture, shares key implementation learnings, and highlights how closed-loop automation models, when combined with predictive capabilities and GenAI can enable better useability towards building autonomous operations model for mobile voice services.

For decades, voice has been at the heart of mobile communication, but the way it is delivered has changed significantly. From the earlier infrastructure-heavy systems to today's flexible, cloud-native architectures, voice technology has evolved to meet the growing demands of users. These include enhanced security features, seamless integration with data services, and the ability to support emerging use cases like IoT and AR/VR.

The Call Shield feature redefines how ng-voice secures and manages incoming calls and introduces an essential layer of authentication so as to enhance the security of user calls and provide robust protection against unwanted and spam communications.