Voice over Wi-Fi (VoWiFi) is a technology that enables voice communication using a wireless internet connection rather than the mobile operator’s radio access network. First deployed in 2014, it’s particularly useful in areas with weak cellular coverage.

The ePDG is a network element designed for secure access and interworking between 3GPP networks (LTE/5G core) and non-3GPP networks (Wi-Fi). It acts as a security gateway, creating a secure connection from untrusted networks to the mobile core network.

This blog explores ng-voice’s approach to developing a GenAI-based assistant and initial set of agents tailored for VoLTE and VoNR operations. It outlines the architecture, shares key implementation learnings, and highlights how closed-loop automation models, when combined with predictive capabilities and GenAI can enable better useability towards building autonomous operations model for mobile voice services.