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Since the introduction of 4G networks and the definition of the IP Multimedia Subsystem as the new standard for voice over next-generation networks, deploying and managing such an architecture has always been a complex, largely manual process with very limited visibility into performance metrics.
In an era where voice has become a commodity and end users demand the highest quality and continuity of service and an ever-better experience, IMS operations must adapt accordingly. At ng-voice, we have developed a highly innovative command center for the Hyperscale IMS: the Control Tower.
The Control Tower provides a unified interface which allows users to deploy, integrate, test, monitor and troubleshoot the Hyperscale IMS Solution.
In fact, this GUI allows users to manage Kubernetes clusters with Helm-based upgrade capabilities, real-time KPI monitoring, and end-to-end testing and health checks of each IMS component. All of this leads to a very high level of operational efficiency and observability.
Firstly, the Control Tower is the perfect tool to handle the infrastructure layer, as well as the deployment and configuration of all IMS containerized network functions. By providing complete oversight of the deployment, integration and testing phases, the management of the Hyperscale IMS with the Control Tower delivers significant savings in operational and maintenance costs due to the high level of workflow automation.
Indeed, deploying the components during the integration work of an IMS solution can be complex and time-consuming, and customizing the environment to meet all requirements can add to this complexity. In response to these challenges, the Control Tower thoroughly oversees all aspects of this process, from networking to customizing Kubernetes clusters, ensuring that everything is managed efficiently. For example, users can easily deploy all manifests in the cloud, greatly simplifying the process.
Leveraging the power of Helm as a package manager for Kubernetes and the Infrastructure as Code (IaC) capability, the IMS services can be simply configured from a single dashboard.
Secondly, the Control Tower plays a central role when it comes to the testing phase. Indeed, periodic and one-time test scenarios can be run, and comprehensive reports on the results can be obtained to ensure the service remains up and available. These tests can simulate various steps of end-to-end calls or verify the basic functionality of individual components.
Another key benefit of the Control Tower is its ability to streamline the monitoring process. Rather than switching between several dashboards and tools to check different KPIs, users can access all relevant information from a single interface. This not only saves time, but also reduces the likelihood of overlooking critical metrics. In addition to relevant indicators, users can also view the status of all installed components and access interactive documentation and support features.
Finally, when it comes to IMS operations, troubleshooting and identifying the root cause of problems can also be a challenging task with legacy solutions. From checking various components to capturing traces and running test scenarios, the process often requires considerable effort. The Control Tower streamlines this by providing valuable issue resolution information with minimal intervention. Instead of manually collecting data from multiple sources and piecing together the puzzle of what went wrong, users can rely on the Control Tower to gather comprehensive information and present it in a clear and actionable format, highlighting potential problems and facilitating root cause analysis.
In summary, the ng-voice Control Tower represents a new innovative way of managing the IMS with a very strong focus on operability. In fact, this unified interface streamlines everything from deployment and configuration to ongoing monitoring and troubleshooting. While automated workflows and real-time KPI dashboards ensure efficient operations, centralized data collection and clear reporting enable faster issue resolution. By enabling operators to manage their Hyperscale IMS with unparalleled efficiency and control, the ng-voice Control Tower is a strategic asset in delivering next-generation voice services.
